API from ServiceNow to Vivaldi for automatic registration of new customers in Norway

Description

Norway is using ServiceNow to process new customer registrations. When customers are approved, they are manually registered in Vivaldi. There is already an API to Vivaldi with the required input used in Sweden and Finland: customer number is immediately reserved upon completion of application and finally confirmed immediately when application is approved.

We also want the automated registration of webshop users.

We would like to get the same API and logic in Vivaldi for Norway: API from ServiceNow to Vivaldi. After discussions internally with the product owners and system architects it was agreed that this is a doable task, where no further development is required.

DPM - Justification

Getting this in place means a lot for Norway as we have 2 FTE’s registering new customers today. Time to yes would also improve significantly and hence improve customer satisfaction. Approx 120 new customers per week

DPM - Target Group

Customer service representatives- Internal processes New customers - Quicker response time

DPM - Target Group Requirements

Reduce manual work, save time and money

DPM - Business Unit

Norway

DPM - Affected Teams

All new customers. Customer service organization

DPM - Estimated money value

2 FTE

DPM - Expected effort

Minor

DPM - Scheduled Business Plan

None