Contact universe - Allignment between systems

Background and Purpose

What is the current situation? How does the project address it?

There is no update or consistency for contact persons across our systems, which limits our ability to leverage this information in our solutions and service offerings. We have customer information that could be utilized across systems to strengthen our service offerings. This requires enabling data flow between systems and ensuring proper maintenance.

Main Deliverables

What will the project deliver?

• Define data flow including ownership and governance to support all relevant user stories. For example, the email address provided during purchase should receive the delivery note and Track & Trace information.

• Integration between the marketing database and CRM

• Extension of integration between SAP and C4C including deletion rules

Scope and Limitations

Included:

• SAP, WEB, C4C, (A-SRM), Emarsys

• Customer and user contact details

Risks

What are the main risks for project execution?

• [Risks not specified in original text – would you like me to suggest typical risks for data integration projects?]