Build custom chatbots

Background

Recently numerous requests have been made to create custom chatbots for different purposes. A common ingredient is for the bots to access certain information (text files, excel sheets, sharepoint sites etc.) and to answer questions about it. A common example is a FAQ bot that accesses a document with frequently asked questions. The keys here are searchability and flexible question answering.

Why is it important

• Many people request this and they believe things will be more efficient when users themselves can access information instead of having to ask a person.

• Developing such bots will spread the knowledge of AI in the organization and can serve as an introduction to more advanced AI applications

Cases

1. Turordningsassistenten, info about deliveries for different post codes – Anton Hultin (SE)

2. Chatbot with info. FAQ how to do things – Aki Myllykoski, Birgitta Stenwreth (FI, SE)

3. Chattbot for copy – Heidi Åkerblom (SE)

4. Sustainability chatbot for FAQ + automatic filling in of answers in doc – Christina Lindbäck (SE)

5. Internationell KAM chatbot – Natascha Schott Kjaergard (DK)

6. Service chatbot för VS trading – Leon Roy (DK)

7. Sandbox Agent, FAQ bot – Bjorn Aune (NO)

8. SALTO Chatbot, support, FAQ – Peter Brems-Eskildsen (DK)