Portal for handling customer assortments effectively

Create a Clear name and Description for the Initiative
Portal for handling customer assortments effectively

Describe the Change Initiative
We have a massive administrative task in Masterdata and Sales with handling customer assortment in webshop and customer sortilogs. The same task is done more than one time today. There is an obvious need for a more effective way of handling this, and it seems obvious that the solution lies in STEP. Effective handling of customer assortments would free up a lot of time for both Masterdata and the Sales-organisation. Being able to handle specialised customer assortments is both a demand from many customers and a competetive edge Ahlsell needs.

Is this part of the business plan 2025/2026?

This initiative will affect
Nordic

Definition of Done:
Integration with STEP Technology: Successfully integrated with STEP technology to manage customer assortments.
Process Optimization: Administrative tasks related to customer assortments are streamlined, eliminating redundancy.
Time Efficiency: Significant time savings are achieved for both Masterdata and Sales teams.
Customer Requirements Met: Ability to handle specialized customer assortments is fully functional.
Competitive Edge: Enhanced capability provides a competitive advantage in the market.

AWARNESS

Urgency Matrix

Opportunities and Benefits

Threats and Risks

Short Term

 mmediate Efficiency Gains: By implementing the portal, we can quickly streamline redundant administrative tasks in both Masterdata and Sales, leading to immediate time savings.
Enhanced Customer Satisfaction: Addressing customer demands for specialized assortments can immediately improve customer relationships and satisfaction.
Quick Competitive Advantage: Leveraging advanced technology to optimize our processes can quickly position us ahead of competitors in the market.

 Implementation Delays: Risk of rollout delays.
Resistance to Change: Potential employee pushback.
Technical Issues: Possible initial technical glitches.

Data Integration: Challenges in integrating existing data.
Training Requirements: Need for adequate employee training.
Customer Dissatisfaction: Failure to meet customer expectations promptly.

Long Term

 Time Savings: Reducing the duplication of tasks will free up significant amounts of time for our teams to focus on more strategic activities.
Improved Accuracy: Automated handling of assortments reduces the risk of errors associated with manual processing, leading to more accurate data management.
Increased Productivity: With a more efficient process in place, both the Masterdata and Sales teams can increase their productivity, contributing to better overall performance.
Customer Trust: Meeting the specific needs of our customers through specialized assortments enhances trust and loyalty, which is beneficial for short-term sales and long-term relationships.

Market Competition: Competitors catching up.
Technological Obsolescence: Rapid tech advancements.
Dependency on Technology: Vulnerability to outages or cyber attacks.

Risks

Sustaining Gains: Maintaining initial efficiency improvements.
Scalability Issues: Challenges as we grow.
Long-Term Customer Trust: Potential erosion if we don't continuously meet customer needs.