Supplier Support Tickets (Ivalua - ServiceNow)

WHY:

To provide support in a structured manner and make sure we help our suppliers for various cases e.g. onboarding process in a more organised manner without the personal dependency of example inidivual e-mails and conversations Service Now is an option to evaluate futher.

HOW:

Service Now - to allow for broader intake of supplier inqueries and not only related to Ivalua topics/issues.

WHAT

Solution in Service Now alternatives:

1)Portal (E2E transactions process) login, case registration, back-to-back conversations (SSO Inlogg) Integration Ivalua - ServiceNow? Requires email and contact details and log in access. PReferred option (Daniel L)

2)Open Formula - No inlogg, fill in forumula with contact/email address and back-to-back conversation is through group email (support) and case issuer.

Formulär för Registering av Case (Extern användare, leverantör)

Oavsett case - val görs till team i scroll lista.

*Namn och Efternamn

*Roll (min roll)

*Mejladdress

*Telefon (Mobil)

*Organisations Nummer

*Vivaldi Nr (om tillgänligt)

*DUNS nummer (rekommendation)