Incident process for Finance Account Payable

As a finance employee in the account payable team we need a process for handling incidents in the Account Payable process.



We have 2 processes we need support of handling.

1.CAMT

An incident is when we don't receive the CAMT files into IFS.

The employee needs to report the incident pr country and legal identity.

--The incident should be sent to an external resolver group "Nomentia" Email to "Support@Nomentia.com"

--The email should be hold back due to different work hours in the region.

--Finland 06, Sweden 07, Norway 08, hold back until 09.

If there are the same incidents from different pr country and legal identity it should be showed after submit to the user.

When there are several incidents on the same problem this should escalate as an Major incident.

--Create an summarized major incident to revolver group "Nomentia" Email to "Support@Nomentia.com"

2.Currency

An incident is when we don't receive the CURRENCY files into IFS.

The employee needs to report the incident pr country and legal identity.

--The incident should be sent to an external resolver group "Treausery"

---Members Filip Berrgren

--The email should be hold back due to different work hours in the region.

--Finland 06, Sweden 07, Norway 08, hold back until 09.

If there are the same incidents from different pr country and legal identity it should be showed after submit to the user.

When there are several incidents on the same problem this should escalate as an Major incident.

Create an summarized major incident to "Treasury"