Recurring business with subscription of Products and Services

What
Customers can subscribe to products or services delivered at regular intervals with automated subscription billing. For example, ventilation filters, water filters, band-aids, washing of mats as well as Siemens licenses (SUS agreements), management of IoT sensors, service agreements (annual inspection of fall protection), etc. The solution must manage subscriptions of products/services and periods.

Why
Make it easier to manage recurring purchases or administration of subscription services.

Potential
230 MSEK within 5 years (only IoT and SUS agreements)

Services includes
See above

Dependencies
IFS, WEB, Step, Vivaldi, App,

In this table explained sub-areas to this main Subscription initiative. This table to be refined as Epics/tasks in parallel with Discovery Epics:

Epic-XXX Purchase service with the product

Epic-XXX Purchase transport and packaging services

Epic – Suggestions for services when adding products to the cart, similar to Elgiganten

What
The customer should easily see which products have associated services, for example respiratory protection with fitting tests, and directly add such a test.

What
Rebuild the checkout to easily manage multiple transport and packaging services. Currently hard-coded to a few services.

What

The customer gets smart suggestions for services or products to add to the cart, similar to Elgiganten. There, when purchasing a TV, the customer gets suggestions to add insurance and service agreements before checkout.

Why
Increase order value, loyalty, and service levels.

Why
Allow customers to order new transport services and package products in a customized way.