Start date
10 Dec 2023
Due date
23 Mar 2024
Assignee
Daniel LeergaardReporter
Daniel LeergaardBusiness Representatives
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Description
Basically, want to know when a VIP caller creates an incident. Another user cat. for reporting would be desirable.
Functionality:
• Escalation INC prio from low to moderate.
• SLA. VIP INC must be solved quicker,
• Mark VIP user info visually (RED/Bold) for extra attention.
• How can this be implemented with CGI ONEio integration? – AAD user attribute?
• VIP user group should contain GM, CMT and several key persons aprox. 60 users
Epics (1)
| Key | Summary | Project | Status | Start | Due |
|---|---|---|---|---|---|
| SN-194 | VIP users/callers in ServiceNow | SN | — | — |